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The Freezer – Operations Manager
Dallas, TX

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The Freezer – Operations Manager’s role is to assist and support the Operations Department – by supervising and coordinating activities of workers by determining work procedures, preparing work schedules, and expediting workflow by properly utilizing employees and their hours.

·        Ensure supervisory team meets and maintains production standards for the department based on assignments and responsibilities.

·        Manage a team of managers /supervisors responsible for the day-to-day activities of department and assigned staff.

·        Supervise team’s performance through performance planning, production forecasts, coaching, appraisal, and disciplinary efforts.

·        Communicates and keeps direct reports well informed and aligned to Company and DC’s values, vision, values goals, results, initiatives, policies, procedures etc.

·        Ensures associate schedule meets the demand of Inbound/Outbound volume.

·        Responsible for assisting in hiring, training, and developing all new and existing associates.

·        Work with all applicable departments to ensure efficient and accurate flow of products scheduled for receiving and shipping.

·        Hold departmental meetings as expected, covering, and preparing argent/performance numbers with the team(s) or specifics including the current business day(s) volume for Inbound/Outbound deliveries, accessing required headcount and labor management based on projected deliveries, Supervisor team matrix for performance and accuracy by EE, Attendance, Safety, and Inventory Control, etc.

·        Help support or conduct communication and administer disciplinary action to associates who violate company policy or that do not meet the performance standards.

·        Communicate with appropriate individuals/departments during the shift that may affect other warehouse departments.

·        Efficiently lead the supervisors/Managers of the department toward attaining their individual and combined goals through hands-on guidance.

·        Help build effect teams by creating goals and providing development plans for self and direct reports.

·        Develop a large group of production associates across multiple shifts into a well-organized, highly motivated, and well aligned team.

·        Minimizes workplace accidents and injuries by sustaining a culture that is compliant with safety procedures and highly focused on workplace safety.

·        Maintain labor cost and improve productivity within the facility.

·        Strategically plan, develop, implement, and be responsible for budget & operational goals.

·        Acts as resource, mentor, and coach/trainer for manager(s)/supervisor(s)and direct reports and supervisor trainees progressing through the training programs and leadership programs.

·        Provide accurate reporting information to upper management team(s).

·        Make recommendations for modifications to procedures or processes impacting your area of responsibility that will maximize efficiency, productivity, and reduce costs.

·        Form game plans and project assessments based on lower performing supervisors and associates.

·        Create or monitor reporting and KPI’s to track progress throughout the operation.

·        Track and monitor supervisors daily, weekly, and monthly observation schedule and completion status.

·        Create observation calendar for both Inbound & Outbound teams.

·        Hold brainstorming session’s biweekly to address departmental struggles and projects and task assignments for Inbound & Outbound teams.

·        Create action plans to eliminate process deviations within the facility.

·        Communicate with upper management to provide updates on task and project statuses.

·        Lean management implementations and process flow assessments.

·        Labor management and EE alignment to adhere to P/L budgeting goals per day.

Core Competencies:

·        Business Alignment – Aligns the direction, products, services, and performance of a business line with the rest of the organization.

·        Coaching & Mentoring – Enables co-workers to grow and succeed through feedback, instruction, and encouragement.

·        Communication – Listens to others and communicates in an effective manner.

·        Ethics & integrity – Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

·        Leadership – Promotes organizational mission and goals and shows the way to achieve them.

·        Planning & Organizing – Coordinates ideas and resources to achieve goals.

·        Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

·        Staff Management – Manages staff in ways that improve their ability to succeed on the job.

·        Teamwork – Diplomatically handles challenging or tense interpersonal situations.

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