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Technical Product Trainer
Auburn Hills, MI

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Direct Hire

$80,000 - $130,000 / yr


SUMMARY
The Technical Trainer is responsible for the creation, development, and delivery of training content and material in support of product sales. Training content consists of product features, functions, and benefits, description of application, installation, and maintenance, system design, and competitive benchmarking.


IN THIS ROLE, THE IDEAL CANDIDATE WILL

  • Oversee the development of all product training material, to include presentations, video, and hands-on demonstrations
  • Coordinate with the Sales Team, the delivery of product training courses, and programs at the training facilities and at remote training locations.
  • Coordinate the delivery of product training for new employees
  • Establishes on-going, refresher, product training programs for
  • Warehouse and Customer Service Departments
  • Create training content for new product and programs as part of the product development cycle
  • Any additional duties assigned by management


THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS

Any combination of education and/or experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

 

  • BS in Mechanical Engineering OR 15 years Mechanical/Plumbing Contracting Experience
  • Minimum 7 years of technical related experience in the residential/light commercial plumbing and/or Hydronic heating markets
  • Minimum 3 to 5 years of training development experience
  • Proficient on Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Teams), GoTo Meeting, WebEx (or similar webinar-based software platforms)

 

PERSONAL AND PROFESSIONAL ATTRIBUTES

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

 

  • Strong work ethic
  • Sound judgement
  • Proven written and verbal communication skills
  • Passionate about company and serving our customers
  • Strive to make an impact on improving our business process and results
  • Ability to collaborate effectively and work selflessly as part of a team
  • Required to work onsite

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 



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