Service Manager
Raleigh, NC

Company Profile: Situated in Raleigh, we stand as a prominent HVAC service provider dedicated to excellence, innovation, and sustainability in commercial HVAC solutions. Over the years, we have established a firm reputation built on quality service, client trust, and the integration of the latest technology in HVAC systems.

Job Overview: We are actively seeking a Commercial HVAC Service Manager to lead and ensure the smooth running of our service division. The role requires an individual well-versed in commercial HVAC systems, particularly in the servicing of large-scale equipment, complemented by an impressive managerial background.

Key Responsibilities:

1. Service Oversight & Management:

   • Supervise daily activities of the HVAC service division.
   • Guarantee timely and quality servicing, maintenance, and repairs of commercial HVAC systems.

2. Technical Expertise:

   • Offer hands-on expertise when servicing intricate HVAC equipment, such as chillers, boilers, and VRFs.
   • Troubleshoot and provide resolutions for complex technical challenges while guiding the service technicians.

3. Team Leadership & Training:

   • Head, train, and mentor a team of dedicated HVAC technicians.
   • Promote a work environment emphasizing safety, professionalism, and ongoing training.

4. Customer Relationship Management:

   • Forge and maintain relationships with clients to understand and meet their HVAC service needs.
   • Efficiently handle any service-related complaints or concerns to ensure client satisfaction.

5. Estimation & Financial Oversight:

   • (If involved in estimation) Use industry experience to offer accurate service estimates to prospective clients.
   • Oversee service-related finances to assure profitability and cost management.

Requirements:

• Residency in or near Raleigh, NC is a must.
• Proven and stable work history.
• A minimum of 3 years in commercial HVAC service management.
• Over 10 years of in-depth commercial HVAC experience, especially in servicing large equipment like chillers, boilers, and VRFs.
• HVAC service estimating experience is an added advantage.
• Strong leadership, interpersonal, and communication abilities.
• Capacity to thrive in dynamic situations and maintain client satisfaction.

Benefits:

• Competitive remuneration package.
• Comprehensive health and dental coverage.
• Opportunities for advanced training and professional growth.
• A collaborative and progressive working environment.