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Senior IT Product Manager, Patient Services
Sleepy Hollow, NY

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Direct Hire

$150,000.00 - $170,000.00


We are seeking a Senior Manager, Product Management, Patient Services for a direct hire employee role with our client in Sleepy Hollow, NY (10591). Compensation depends upon experience level. 7+ years in Life Sciences or Health Care IT experience and working with Salesforce Marketing Cloud, Health Cloud, Experience Cloud or Sales Cloud.
The Commercial Information Technology team is looking for a Senior Manager to provide Product Management to our Patient Services area. We drive the planning and delivery for our Patient Service platforms by collaborating with multi-disciplinary teams. We have a keen eye for gaps in product offerings and an innovative approach to fill them.

In this role, a typical day might include the following:

  • Define a product vision that is differentiated and delivers unique value to internal and external customers.
  • Collaborate with cross functional teams (Patient Services, Field Reimbursement, Marketing, Data Privacy, Legal, etc.) to set product strategy and release roadmap.
  • Develop deep understanding of underlying business processes and correlate to use of tools, data and solutions involved.
  • Drive regular governance process to curate new ideas that are prioritized for promotion to new product features that generate the most business value.
  • Facilitate selection of fit for purpose technology solutions to support business functional needs while taking into consideration potential complexity for technology portfolio, integration opportunities and total cost of ownership.
  • Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams.
  • Ensure the quality and on time delivery of technical implementation projects/programs with supporting deliverables and artifacts.
  • Establish new vendor partnerships and coordinate 3rd party onshore/offshore resources to deliver on day-to-day execution.
  • Continue to monitor industry trends for new technology capabilities being raised by peer pharmaceutical and healthcare organizations.

This job might be for you if:

  • You have an eye for detail and pride yourself on the quality of your work. Operational excellence matters more than just finishing the tasks.
  • With your sleeves rolled up, you work on current problems while thinking of future solutions.
  • You have a collaborative agile approach to drive creative and efficient use of technology and thrive in a team environment.
  • You are a highly skilled technologist who can strategize the full lifecycle of product production — from conception through to release.

To be considered for this role, you must have:

  • Bachelor’s degree in Computer Science as well as 8+ years of experience delivering IT technology platforms.
  • Proven track record building technology with Salesforce.com applications (Health Cloud, Service Cloud, Marketing Cloud, Experience Cloud).
  • Experience partnering and collaborating with Pharmaceutical Patient Service teams.
  • Expertise translating and presenting technical concepts into practical business terms for leaders in both small and large group settings.
  • Experience managing all elements of the product development lifecycle.
  • A history of successfully managing vendors and implementing packaged software.
  • Strong knowledge of Pharmaceutical commercial data sets (patient services, specialty pharmacy, payer, copay, etc.), reporting and data integration capabilities using modern technologies (e.g. Tableau/Qlik, Dell Boomi, API Gateway, AWS S3/RedShift, Apache PySpark/Airflow).
  • Expertise regarding compliance and security requirements when managing and integrating patient level data.
Please note: This position is not open to 3rd party c2c agencies. No visa sponsorship provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future.


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