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Pre / Post Sales Telecom Tower – Inspection Technology
Dallas, TX

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Direct Hire

$70,000 - $90,000 / yr


Position: Telecom / Technical Sales Support Specialist

Location: Dallas

 

Overview:

The Telecom / Construction Drone Inspection provider is looking for a Technical Sales Specialist to provide Pre / Post-Sales Support.

 

This is a hands-on customer interfacing position, with a well-funded startup, supporting the company’s

inspection / safety infrastructure solutions. 

 

The individual must have hands on drone experience and worked with telecom (or similar) Infrastructure.

 

Responsibilities:

  • Trusted advisor to existing clients.
  • Strategic account planning incorporating new features and capabilities.
  • Provide knowledge of company’s products and methodologies,
  • Offer enthusiastic support and mentorship to clients.
  • Proactively engage with customers, to showcase company’s value proposition.
  • Help drive system usage and adoption through customer accounts.
  • Deliver optimal solutions tailored to customer pain points.
  • Establishing effective working relationships with cross-functional teams.
  • Travel as required to cultivate client relationships within the region.

 

Current Tasks:

  • Lead prospect and customer training initiatives.
  • Curate and maintain an updated knowledge base, providing users with relevant and informative content.
  • Help develop video tutorials on product understanding.
  • Engage with customers on a regular basis by communicating and providing support.
  • Drive customer usage and product growth within the customer accounts.
  • Help ensure seamless data integration.
  • Accompany clients during field operator training sessions,
  • Demonstrate the utilization of autonomous drones and company’s products.
  • Cultivate strong customer relationships.
  • Serve as a subject matter expert on company’s capabilities
  • Act as communication between the customer and internal Sales, Product, and R&D teams.
  • Proactively interface with these groups on enhancements and new features.

 

Requirements:

  • Experience working on telecom accounts and delivering / supporting SaaS solutions.
  • Have worked on telecom infrastructure.
  • Technical proficiency in drone technology.
  • Proficient in flying drones, capable of delivering compelling field demonstrations.
  • Strong customer engagement skills

 



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