Market Research – Client Success Director

Our client is looking for an experience research professional to join their Client Success Team!
Said client is a fast growing, DIY/DIT market research platform that is transforming the ResTech space.

With an amazing roster of blue chip clients in many of the leading industry verticals; advertising, airlines, entertainment, financial, food and beverage, foodservice, hotel, insurance, media, personal care, PR, research, retail, etc.
This is a firm that is growing and moving in the right direction!

Director of Client Success:

Must Have:

• Working with large customers and owning relationships
• Extensive market research background
• Owing projects from kickoff to execution
• Writing/designing surveys to meet customer specifications – 3 to 5 years of experience (minimum)
• Survey data analysis — providing high-level insights and/or creating custom data using Excel/SPSS
• Comfortable training/teaching technology
• Comfortable with DIY survey building tools (programming and quality checking)

• Familiarity and knowledge of DIY platforms and agile market research space
• Competitive understanding of research technology
• Building Customer Success strategy (onboarding, communications, land + expand at key clients)