Market Research — Key Accounts Manager
The Key Accounts Manager position is focused on building deeper relationships with clients and to drive revenue
growth.
Responsibilities:

● Own client relationships through a partnership with key accounts.
○ Be responsible for the development of high account growth among clients.
○ Exceed CX goals among all stakeholders within an organization.
○ Be a strategic, consultative, and trusted partner by leveraging your knowledge of healthcare
market research.
○ Actively network to build deep and effective relationships among stakeholders.
○ Uncover hidden needs & find creative solutions to meet customer needs and business
opportunities.
○ Lead meetings and share content that demonstrate our company value, brand, and
expertise in the healthcare market research industry.
○ Lead regular key account reviews across the client organization.
○ Develop a thorough understanding of the clients’ position in the market, their
product/service, points of difference and competitive landscape.
○ Actively engage in social selling techniques and strategies to drive client engagement.
○ Capitalize on networking and relationship-building opportunities with clients by visiting
clients, attending conferences, and other industry events.
○ Inspire and lead an outcome-driven approach to positively impact brand
awareness and account growth.
○ Work collaboratively across marketing, finance, sales, and delivery teams to
build and execute account growth and management strategies.
○ Be a client advocate to ensure continued product fit that outpaces
competition.
● Ensure the successful delivery of customer projects.
○ Own the bidding process and provide thoughtful proposals that address customer needs
and position the firm as a best-in-class partner.

○ Work collaboratively with delivery teams to proactively address challenges and be
empowered to make the best decision for both the client and business.

○ Set delivery teams up for success by clearly communicating project scope, objectives,
timelines, and potential challenges.
○ Oversee delivery to ensure all projects are delivered with high quality, on-time, and within
budget
○ Proactively address challenges and difficult situations with honest and transparent
conversations while providing a solutions-oriented approach to resolve them.
Qualifications:
● 3+ years of experience in the market research industry, preferably with healthcare market
research experience.
● Strong understanding of market research delivery and operations.
● Outstanding, impactful, and effective verbal and written communication skills.
● Results-oriented, customer-centric mindset with great attention to detail.
● Strong follow-through, time management, and multi-tasking skills.
● Ability to build positive and strategic relationships across all levels of an organization that
influence buying decisions.
● A passion for curiosity and learning and a drive to succeed.
● Ability to manage complex challenges and address them head-on.
● Inspired by setting stretch goals and putting in the work to achieve them.
● Ability to travel as necessary to meet clients and attend industry events.