Laser Cutting Applications Engineer
Chicago, IL

Applications Engineer Responsibilities

• Conduct best in class customer product and production flow demonstrations at facility and trade shows
• Provide customer application & sales support (phone / remote) utilizing digital solutions, and post-sales expert support during the production ramp up phase at customer sites
• Perform parts analysis for producibility / time studies and produce sample parts at the Smart Factory if requested
• Be responsible for the assigned technology in the production showroom, key performance indicators (on time delivery, quality, machine utilization) and support operations for real customer parts production
• Organize and provide product training courses with a focus on programming and operating the equipment
• Expand knowledge and learn integrated cutting, bending and welding solutions and their interaction with digitally connected processes, storage and Manufacturing Execution System
• Consult and demonstrate latest machine technology solutions for Industry 4.0 and utilize respective hardware / software / services to become a resident expert / go to person for the assigned technology
• Perform entire system walkthroughs in the showroom from order to shipping
• Collaborate with product centers and other subsidiaries to provide feedback on product development / improvement ideas for existing or new products in the field of automated laser cutting
• Travel estimate average is 30%, with focus in USA, Mexico, Canada

Experience/Education

Sheet metal experience and / or product knowledge is a plus. Experience with CAD, programming and machine tool product knowledge desired. Knowledge of manufacturing technologies and production software systems. Excellent communication skills in both written and verbal are required as this position involves extensive contact with customers and sales representatives. Ability to regularly lift 40 lbs. and willing to operate forklifts / overhead cranes.

Minimum 2-year technical school degree with a solid math background or the suitable equivalent of education and work experience.