Manufacturing Key Account Manager (pulp/paper)
Battle Creek, MI

Description

Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Key Account Manager Associate’s sole focus is to maintain revenue, price capture and to improve gross profit. A Key Account Manager Associate may work on attaining new business where appropriate.

Key Responsibilities

• Maintain and build assigned business relationships
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
• Conduct the necessary site and LMS/classroom training programs to understand the overall operations of the territory plants and new customer sites
• Sell new business and new applications in your territory – develop and implement sales plans on new opportunities.
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements

Qualifications

• Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
• 1-3 years industry experience (pulp & paper or water treatment preferred)
• Documented results solving complex and non-routine technical problems
• Project management of complex projects
• Strong relationship management skills
• Experience learning new concepts and/or technology and applying them
• Ability to work with autonomy and direct/coach indirect reports
• Experience working with multi levels in an organization to achieve results
• Strong verbal and written communication skills
• Experience using a consultive sales process