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Manufacturing Key Account Manager (pulp/paper)
Battle Creek, MI

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Direct Hire

$90,000 - $100,000 / yr


Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Key Account Manager Associate’s sole focus is to maintain revenue, price capture and to improve gross profit. A Key Account Manager Associate may work on attaining new business where appropriate.


Key Responsibilities

  • Maintain and build assigned business relationships
  • Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
  • Conduct the necessary site and LMS/classroom training programs to understand the overall operations of the territory plants and new customer sites
  • Sell new business and new applications in your territory – develop and implement sales plans on new opportunities.
  • Manage profitability of the account (pump settings, pricing, accounts receivable)
  • Review territory applications and processes/procedures for safety improvements


  • Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
  • 1-3 years industry experience (pulp & paper or water treatment preferred)
  • Documented results solving complex and non-routine technical problems
  • Project management of complex projects
  • Strong relationship management skills
  • Experience learning new concepts and/or technology and applying them
  • Ability to work with autonomy and direct/coach indirect reports
  • Experience working with multi levels in an organization to achieve results
  • Strong verbal and written communication skills
  • Experience using a consultive sales process

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