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IT Trainer
Cleveland, OH

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The role will identify gaps in technological proficiency in order to design and deliver effective technology training in both one-on-one and group sessions. Collaborate with IT and business users to develop training goals. You will also work with IT support to assist with daily queue of call-in or emailed requests and provide ad-hoc training when necessary.



What you will do: 

  • Identify training needs for staff and develop content based on those needs.
  • Coordinate all on-the-job training.
  • Conduct orientation sessions and arrange on-the-job training for new hires
  • Work with outside vendors to coordinate training session on suitable content for courses
  • Work with administrative managers to establish annual targets for minimum level of job knowledge, mandatory training classes, and learning objectives for staff
  • Be proficient with remote technologies to perform distance learning, such as remote desktop control, voice and video web cams, and virtual technologies
  • Create a self-service knowledge base for reference, including recorded training sessions, video conference, and desktop sessions
  • Develop and organize training materials, visual aids, and other education materials
  • Develop and maintain training materials
  • Proactively keep in touch with industry trends and implement effective methods to educate, enhance performance and recognize performance



  • Bachelor’s Degree and 3+ years training experience in a business setting is required.
  • Microsoft Office Specialist Certification preferred. 
  • Advanced knowledge of Microsoft office products including document assembly tools and experience with a document management system
  • Experience with staff development and/or human resources management.
  • In-depth, hands-on knowledge of desktop applications, including, MS Office
  • Proven experience with adult learning principles, methodologies, and course design techniques
  • Knowledge of trends in computer technology relating to software
  • Interpersonal skills necessary to train others in computer systems
  • Ability to communicate problems with leadership as they become known
  • Ability to meet deadlines
  • Must be able to work on-site downtown Cleveland. 

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