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IT Help Desk Analyst
Bound Brook, NJ

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Direct Hire

$40,000.00 - $50,000.00

We are seeking an IT Help Desk Analyst for a direct hire employee role with our client headquartered in Bound Brook, NJ. Compensation depends upon experience level. 1-2 years of IT support experience. Experience working within the MSP environment handling remote troubleshooting, PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools like Autotask or ConnectWise experience a major plus.
You will be our customers’ first responder: answering calls and emails for support and coordinating the activities of our consultants who provide World Class, Award Winning IT Consulting and Support. You will:
• Respond to calls and emails for support from clients
• Gather all the pertinent information regarding their needs
• Enter the request into our ticketing system
• Work with other team members to assign the ticket to the appropriate consultant
• Work with clients to schedule on-site visits
• Participate in our daily 8AM Team Conference Call
• Use the entire Microsoft Office Suite, including Teams and SharePoint
• Work with your fellow team members to ensure 100% Customer Satisfaction
This position requires you to have a pleasant personality, positive attitude, and excellent communication skills. And these are our values that you must share:
• Respect Everyone
• Keep all your commitments
• Always leave things better than you found them
• Always tell the truth
Additional skill requirements are:
• Basic understanding of computer systems, network management and industry standard applications.
• Strong communication skills and attention to detail.
• Ability to multitask and quickly switch gears as required.
• Good customer service skills and calm demeanor.
• Desire to gain technical certifications (CompTIA: A+, Network +, Cloud +, Security +, Microsoft Certified Professional (MCP) etc.).
BONUS SKILLS, if you have them:
• I.T. Work experience
• Experience at a Managed Service Provider
• Autotask, ConnectWise, or another Professional Services Automation/CRM experience
Please note: This position is not open to 3rd party c2c agencies. No visa sponsorship provided. All applicants must have permanent US work authorization and not require sponsorship now or in the future.

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