IT Help Desk Analyst
Bound Brook, NJ
$40,000.00 - $50,000.00
• Respond to calls and emails for support from clients
• Gather all the pertinent information regarding their needs
• Enter the request into our ticketing system
• Work with other team members to assign the ticket to the appropriate consultant
• Work with clients to schedule on-site visits
• Participate in our daily 8AM Team Conference Call
• Use the entire Microsoft Office Suite, including Teams and SharePoint
• Work with your fellow team members to ensure 100% Customer Satisfaction
• Respect Everyone
• Keep all your commitments
• Always leave things better than you found them
• Always tell the truth
• Basic understanding of computer systems, network management and industry standard applications.
• Strong communication skills and attention to detail.
• Ability to multitask and quickly switch gears as required.
• Good customer service skills and calm demeanor.
• Desire to gain technical certifications (CompTIA: A+, Network +, Cloud +, Security +, Microsoft Certified Professional (MCP) etc.).
• I.T. Work experience
• Experience at a Managed Service Provider
• Autotask, ConnectWise, or another Professional Services Automation/CRM experience
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