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Information Technology Helpdesk Technicain
Florence, AL

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Direct Hire

$40,000 - $55,000 / yr



We have an immediate opening for an Information Technology Helpdesk Technician at the  Florence, AL Headquarters location.  The ideal candidate will meet the qualifications below.  They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.

 Education & Experience:

·         Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree

·         1+ years of experience providing Help Desk Support for Information Technology Systems and Applications

 Skills Needed:

·         Be innovative, positive, proactive, and readily embrace change

·         Proven experience in building and troubleshooting end-user computer systems

·         Proven experience with Microsoft Office troubleshooting and installation

·         Working knowledge of Microsoft Windows 10

·         Experience with installation and troubleshooting of desktop applications such as Adobe

·         Experience working with Helpdesk ticketing system such as Track-IT


Job Duties:

·         Reports to the Director of Information Technology

·         Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications

·         Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system

·         Maintain printers and peripheral computer equipment

·         Periodic travel to other offices for Helpdesk support will be required

·         Acquire hardware and software as required to meet business requirements

·         Interact with business representatives to maintain alignment of Information Technology with business requirements

·         Attend meetings and report activity progress within IT infrastructure organization

·         Keep current and up-to-date with computer operating system releases and desktop application versions

·         Recommend corrections for issues occurring on a repetitive basis

·         Provide courteous, complete and timely support for end users

·         Work well within a team environment and alongside external partners

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