(908) 842-5966
Industrial Automation – Technical Support
Atlanta area, GA
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Requirements:
Qualifications:
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Direct Hire
Growing Industrial Automation products company with product lines that include: PLC’s/I/O/PC Control, HMI’s/Communications, Drives/Motors/Motion, Process/Fluid Power, Power Distribution, needs experienced Automation Support Consultants/Automation Engineers in the Atlanta, GA area. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone.
Growing Industrial Automation products company with product lines that include: PLC’s/I/O/PC Control, HMI’s/Communications, Drives/Motors/Motion, Process/Fluid Power, Power Distribution, needs experienced Automation Support Consultants/Automation Engineers in the Atlanta, GA area. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone.
Why work here?:
- NO TRAVEL
- 8-5 or 8-6 with half-day off each week, NO OVERTIME
- Quarterly bonuses and generous profit sharing
- Team-based culture
- Training provided first month and ongoing training every few days
- Excellent benefits: health/dental/life insurance, 401k, bonus, profit sharing
- On-campus cafe and gym and exercise classes
- Tuition reimbursement
Requirements:
- Customer Support/Troubleshooting – Provide solutions to customer issues received via, phone, email, and/or chat. May conduct technical research, testing, and/or re-create customer issues using actual equipment and configurations to assist in troubleshooting.
- Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
- Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.
- Point of Contact – Act as a Tech Support liaison with other teams when new products are considered. This may include documentation development and review for new products as well as evaluation and/or development assistance for new products.
Qualifications:
- Requires 5 years experience, or Technical Degree with a minimum of 3 years experience.
- PLC programming and troubleshooting/start-up experience.
- Experience setting up and troubleshooting Windows to industrial Ethernet network.
- HMI programming and troubleshooting experience.
- Communications experience with various industry networking solutions (Devicenet, Profibus, etc.) is desirable.
- Experience with AC servo, Variable frequency drives, and stepper systems products is a plus.
Why work here?:
- NO TRAVEL
- 8-5 or 8-6 with half-day off each week, NO OVERTIME
- Quarterly bonuses and generous profit sharing
- Team-based culture
- Training provided first month and ongoing training every few days
- Excellent benefits: health/dental/life insurance, 401k, bonus, profit sharing
- On-campus cafe and gym and exercise classes
- Tuition reimbursement
Requirements:
- Customer Support/Troubleshooting – Provide solutions to customer issues received via, phone, email, and/or chat. May conduct technical research, testing, and/or re-create customer issues using actual equipment and configurations to assist in troubleshooting.
- Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
- Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.
- Point of Contact – Act as a Tech Support liaison with other teams when new products are considered. This may include documentation development and review for new products as well as evaluation and/or development assistance for new products.
Qualifications:
- Requires 5 years experience, or Technical Degree with a minimum of 3 years experience.
- PLC programming and troubleshooting/start-up experience.
- Experience setting up and troubleshooting Windows to industrial Ethernet network.
- HMI programming and troubleshooting experience.
- Communications experience with various industry networking solutions (Devicenet, Profibus, etc.) is desirable.
- Experience with AC servo, Variable frequency drives, and stepper systems products is a plus.
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