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Field Service Engineer
Buffalo Grove, IL

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Direct Hire

$65,000 - $85,000 / yr

Field Service Engineer

  • Our client is an equipment manufacturer, selling to some of the biggest and most successful aerospace, metal, and automotive companies in the world, with a proven track record of success.
  • They have been in business for 68 years and have been growing at 20% rate year after to year.
  • Due to growth, the client has expanded and is adding a Field Service Engineer to the team
  • People with a track record of innovation and achievement, succeed and thrive in our client’s environment.
  • This role is a remote role and will work from home when not traveling 75%-100% of the time


  • Unlimited growth potential
  • 100% paid for medical, dental and vision benefits
  • Excellent 401K match
  • Good vacation package
  • Salary is 75K – 100K + bonus + other perks (based on related experience and education)
  • Tools, cell phone, laptop and other perks provided
  • Travel 100% paid, company credit card and per diem
  • Overtime pay
  • Paid training, coaching and skill development


  • Remote role with 75%-100% travel 
  • Perform installations, unpacking/ packing, inspection, preventative maintenance, and corrective maintenance / repairs of the equipment
  • Provide excellent customer service to ensure installation is flawless and seamless
  • Technical support on operation, repair and maintenance of packaging equipment as needed through on-site visits
  • Provide telephone/remote technical support for equipment at sites throughout United States
  • Initiate proactive action on behalf of the customer, e.g., preventative maintenance
  • Provide closed-loop feedback on all escalated actions
  • Develop customer relationships that breed loyalty
  • Actively promote the features and benefits of the equipment/ products
  • Actively engage other areas of the business when opportunities exist
  • On-call as needed to support equipment throughout the United States
  • Performs the administrative duties associated with the job including Expense Reports, Mileage reports, Timecards, Parts Requisitions/Returns, Installation Reports, Service Reports, and other reporting duties, which may be assigned.


Required Qualifications:

  • BS/BA/AAS/ Maintenance certification in electronics, maintenance or equivalent 5+ years maintenance / troubleshooting or field service maintenance work is required
  • 3+ years of manufacturing maintenance/ field service experience, ideally from an equipment manufacturer, CNC, metals, laser cutting, packaging equipment or related industries required
  • Must have experience troubleshooting, inspecting, and performing PMs on equipment; prefer installation experience
  • Able to read blueprints and electrical schematics
  • Excellent electrical and mechanical troubleshooting skills
  • Professional, articulate, excellent customer service skills and open to going the extra mile to ensure the customer is happy
  • Be on-call as needed to support customers’ needs
  • Capable of operating test equipment
  • Open to traveling 75% – 100% of the time
  • Must be willing to travel anywhere in the US




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