Customer Service / Sales Support Assistant
Cleveland, OH

This individual must have strong experience in a customer service/Sales support role.
Previous experience working in a manufacturing office environment is a plus.

 

Essential Duties and Responsibilities:
 Support our customers and distributors in the America’s.
 Build and maintain company-customer relationships.
 Support the internal and external sales team with assisting in marketing, calls, and research.
 Maintain stock of in house printed sales brochures and keep files updated/replenished.
 Assist with UV System inquiries, presenting proposals to customers via email, negotiating pricing
and effectively differentiating product offerings.
 Periodically visit customers and participate in trade show setup and exhibitions-Maximum travel
15%.
 Answering incoming calls and directing to the appropriate persons.
 Process spares orders and quotations. Process all aspects of incoming and outgoing orders.
 Track orders/back orders as needed and notify customers of any delay/updates concerning their
orders.
 Email daily invoices, scanning, sorting mail incoming/outgoing.
 Maintain and update the Company database as needed.
 Provide excellent Customer Service to our customers at all points of the business cycle.
 Work collectively with internal departments (such as Service, Sales, Accounts) to resolve
customer inquiries and issues and setting up new customer accounts.
 Ability to act as backup support to the order processing team/warehouse team when necessary,
by pulling, packing, and shipping customer orders within the same day of receipt

 

Required Education and Experience:
 High school or equivalent required Associates degree preferred.
 Minimum 4 years’ experience in a Customer Service/Sales Support role.
 Ability to effectively communicate, problem solve, and multi-task.
 Quick learner and able to decipher complex information.
 Must be able to work with all levels of employees.
 Must have excellent interpersonal written and verbal communication and organizational skills.
 Highly motivated, goal oriented and have a strong work ethic.
 Ability to function successfully with minimal supervision.

 Can adapt to our innovative products and processes.
 Understand international and domestic shipping methods and terms both domestic and
international.
 Proficiency in all Microsoft Office Products.