Application Support Lead (Oracle Fusion Benefits)
New York, NY

We are recruiting for an Application Support Lead focused on Oracle Fusion Benefits for our Healthcare Client in New York City (10017). This would be a Full-Time (Direct Hire) position, compensation depends on experience. 8+ years of experience working with Oracle EBS and Benefits function .

The Application Support Lead role is accountable for the support of all technology solutions that support the Oracle Fusion Benefits functions. This role will ensure the day-to-day operational activities are running as expected, resolving incidents, managing updates, performing configurations and performing root cause analysis. This person will also manage all vendors for this functional IT domain, and they will ensure the services being provided by the outsource provider(s) are consistently meeting SLA’s. Work with Software Partners to understand roadmaps and release management. They also engage with the business areas within their functional domain to support operational business events and any associated application changes. Some key applications this role will be responsible for are Oracle Fusion HCM Cloud, Benefits Open Enrollments, Oracle Analytics OTBI and BIP reports.

Duties and Responsibilities:

• Provides application support for Oracle HCM Fusion – Benefits functions to ensure the day-to-day operational activities are running as expected.
• Plan, manage and support Students and Employees Open Enrollments
• Manage the Operational Services being provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed.
• Ensures benefits integrations and benefits vendor reports are audited and sent to vendors on time.
• Manages production issues if/when they occur to ensure service restoration, root cause analysis and the implementation of preventative actions to avoid future occurrences.
• Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues.
• Continually looks for opportunities to refine operational procedures to ensure support is provided in a consistent way with as few errors as possible.
• Ensures on-going Application and Vendor compliance
• Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases
• Engages with the IT business partner to ensure IT projects being delivered are done in a supportable manner, that operational procedures are defined/updated prior to the production deployment, and that proper knowledge transition occurs to the application support team
• Continually monitors software releases (SaaS as well as installed software) to assess the changes, define the impacts, and plan appropriately for any regression testing (validation impact where applicable), business/user communications, training, and any operational impacts associated with the changes
• Working closely with the IT business partner for their area, conduct ongoing assessments to confirm that implemented solutions meet business requirements and are effective solutions for ongoing operations.
• Stays abreast of IT services best practices.
• Ensure SOPs, WIs are adhered to in the day-to-day operations
• Regression testing of applications as required
• Escalating issues with external vendors as required

Minimum Education:

Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience.

Minimum Related Experience:

• 10+ years of Oracle Benefits experience (EBS – Advanced Benefits and HCM Fusion)
• 3+ years’ experience in Oracle Fusion Benefits including supporting open enrollments.
• Excellent communication and presentation skills required.
• Proven record of working with Senior Business Leaders in developing technology roadmaps and strategies.
• Experience in leading Business Analysis, Business Process Design and Application Development (SDLC).
• Successful track record in delivering IT solutions on time and on budget.
• Experience in Oracle Fusion HCM and Benefits best practices.
• Good working knowledge of Oracle Fusion HCM architecture and administration and the ability to quickly diagnose and solve system problems.
• Demonstrated successful working relationships with IT and Business Partners.
• Exceptional customer service orientation and collaboration skills.
• Extensive experience working in a team-oriented, collaborative environment.
• Good Project management skills, planning and organization skills desired.

Minimum Computer Skills:

• Intermediate skill level with MS Project
• Intermediate skill level with MS Outlook, MS Excel, MS Word, MS Vision and MS PowerPoint
• Working knowledge of relational database
• Knowledge of client/server architecture

General Skills:

• Excellent analytical, communication and organizational skills
• Proven ability to work on a variety of projects
• Possess self-awareness and the ability to utilize constructive feedback to improve performance
• Team-Player who creates a positive team environment