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Market Research — Account Manager

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Key Account Manager

Our client is a Tech ForwardData Driven SaaS based research firm

Responsibilities:

  • Oversee the development of proposals and pricing to ensure a consistent win rate
  • Identify new product development opportunities and coordinate with the development & product teams as the “voice” of the customer
  • Oversee the kick-off and eventual handoff of projects to the service delivery or customer success teams
  • Work in tandem with customer success to develop and execute education and training programs that drive engagement and retention
  • Build relationships across functions to identify stakeholders for new opportunities and successfully further penetrate the account utilizing these relationships
  • Act as a key liaison to other departments in identifying and creating consensus for key account needs provided by operations, marketing, development, and support
  • Drive account penetration and revenue growth for assigned accounts
  • Responsible and accountable for achieving net sales and revenue targets
  • Develop effective sales programs that increase awareness, penetration, and user adoption at the account level
  • Provide consultative technical sales expertise by giving product demonstrations and speaking at client events/meetings as a product expert
  • Track sales performance against objectives, inform on results and strategize ways to improve performance
  • Work across the organization to build out strategy for new business outreach as well as nurturing programs that will re-engage past clients and grow existing client relationships.

  

What we’re looking for:

  • 3+ years of successful, consultative, outside sales/new business development experience, working at a market research firm, or DIY platform, or panel/sample company.
  • Proven success in developing and owning new sales funnel via prospecting
  • Capable of leveraging existing relationships to drive new prospects within target account base
  • Highly disciplined, self-motivated individual who can point to objective measures of success in cold prospecting, closing sales, and achieving revenue targets
  • Experience as a trusted advisor and consultant to clients, not only to win their business but also, to help them achieve their objectives and thereby building their trust and loyalty
  • Deliver compelling capabilities presentations via conference calls
  • Have a friendly and constructive manner of interacting with clients, characterized by outstanding verbal and written communication, and by doing so contribute to a culture of openness and respect
  • Experience or comfort in an entrepreneurial and highly data-driven environment with aggressive goals
  • Experience selling technology products at senior levels
  • Self-starter with the ability to solve problems and improvise to achieve sales goals
  • Advanced influencing and negotiating skills required to gain buy-in from internal and external clients


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