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Account & Driver Manager
Boston, MA

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Job Description

MGR – ACCOUNT & DRIVER

TYPE OF ROLE:

Leader of People (Salaried)

DEPARTMENT(s):

Bulk, Van Truckload

REPORTS TO:

Mgr – Operations; Mgr – Client Service & Operations

JOB FAMILY:

Operations

JOB FUNCTION:

Driver Management

JOB SUMMARY:

The Mgr – Account & Driver is responsible to coordinate operations support for Schneider Dedicated customers, either at a customer location or our operating location.  The Mgr – Account & Driver leads a team of office and/or driver associates and may support the Mgr  Client Service & Operations in their role as the primary liaison between Schneider and the customer’s transportation department.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

·         Provide direction and leadership to office and/or driver associates to ensure superior customer service and associate performance, keeping team members informed, focused, and motivated.

·         Responsible for the account Profit & Loss using weekly scorecards and financial reports to manage the business.

·         Conduct performance reviews, compensation reviews and career counseling on a timely and consistent basis.

·         Identify and resolve performance issues with associates to ensure the team provides service that will meet or exceed internal and external customer expectations.

·         Establish solid business relationships and maintain open, accurate and timely two-way communications with drivers, office associates, and customers.

·         Assist in preparing and conducting business update meetings, both internally and externally.

·         Oversee and lead implementation of action steps to deliver key factor results.

·         Collaborate with other members of the leadership team to ensure optimum use of capacity and equipment.

·         Foster and maintain a culture of safety across the operation, ensuring all driver safety and regulatory requirements are met.

·         When required, attend and provide input in customer meetings and conference calls.

·         Communicate the customer’s needs clearly and accurately to the leadership team.

·         When requested, provide support with periodic sales, pricing, performance reviews, sales maintenance and account expansion.

·         Accountable to create, document, and articulate value provided to customers.

·         Analyze and recommend changes to existing operations, systems, and procedures to facilitate continuous improvement.

·         Customarily and regularly direct the work of two or more associates.

·         Exercise authority to hire and discharge associates; make suggestions and recommendations as to advancement, promotion or any other change of status of other associates within the department.

·         Allocate, supervise and distribute work amongst team members. Execute established leadership processes.

·         Provide training to team members on department policies, procedures and processes.

·         Receive and respond to team member’s complaints and/or concerns.

·         Maintain confidentiality of information.

·         Create and sustain a high performance environment through your leadership processes and actions.

·         Be a Catalyst, Multiplier, and Steward.

·         Exercise situational leadership.

·         Customarily and regularly direct the work of two or more associates.

·         Exercise authority to hire and discharge associates; make suggestions and recommendations as to advancement, promotion or any other change of status of other associates within the department.

·         Allocate, supervise and distribute work amongst team members. Execute established leadership processes.

·         Provide training to team members on department policies, procedures and processes.

·         Receive and respond to team member’s complaints and/or concerns.

·         Maintain confidentiality of information.

·         Create and sustain a high performance environment through your leadership processes and actions.

·         Be a Catalyst, Multiplier, and Steward.

·         Exercise situational leadership.

·         This description is not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties.

·         Other duties and responsibilities may be assigned and the scope of the job may change as necessitated by business demands.

·         Maintain regular and consistent attendance and timeliness.

·         Exhibit behavior in alignment with our core values at all times.

EDUCATION LEVEL:

Bachelor or equivalent work experience

EXPERIENCE:

2-4 Years

SKILLS/BEHAVIORS NECESSARY TO PERFORM JOB

Abilities or qualities an associate must possess in order to perform the essential job duties – Listed by Core Competency

COMMUNICATION

Effective and efficient oral communication skills

Effective and efficient written communication skills

Ability to develop relationships through interpersonal skills

Effective listening skills

DIVERSITY & INCLUSION/TEAM PLAYER

Ability to work effectively in a team environment

POSITIVE IMPACT

Ability to positively impact others

Influencing skills, resulting in a positive outcome

Ability to work well in a fast paced, high pressure environment

PROBLEM SOLVING & DECISION MAKING

Decision making skills (make best value decisions)

Ability to analyze various courses of action and make recommendations

Sound judgement

RESULTS ORIENTATION

Ability to manage multiple priorities and prioritize workload

Ability to work within deadlines

Work with a sense of urgency toward a desired result

COACHING AND DEVELOPING OTHERS

Demonstrate ability to lead, coach, and develop others

Demonstrate ability to lead, coach, and develop leaders of people

Ability to influence in a matrix organization

Ability to set clear direction for associates and connect the enterprise vision to their work

FUNCTIONAL & TECHNICAL EXPERTISE

Customer service skills



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